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Privacy & Compliance Policy Suite

Prepared for government contracting eligibility — City of Atlanta · Fulton County · State of Georgia · Federal Agencies.

Effective January 1, 2025 Last Revised August 2026 Version 2.1

GM Sign LLC ("Company," "we," "us," or "our") operates the website gmsignllc.com and is committed to protecting the privacy of all individuals who interact with our digital presence, request our services, or engage us for commercial or government contracting purposes. This Policy Suite supersedes any prior privacy or data handling policies and applies to all employees, officers, agents, subcontractors, and representatives of GM Sign LLC.

Policy I — Website Privacy Policy

1.1 Introduction & Scope

This Website Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you. It applies to all users of our website, including prospective clients, current clients, subcontractors, government agency representatives, and general visitors located in the United States, with particular applicability to residents of the State of Georgia and the City of Atlanta. It governs personal data collected through our website forms, email communications, telephone interactions, and any digital platform associated with GM Sign LLC.

1.2 Information We Collect

Information You Provide Voluntarily

  • Full name, company name, and job title
  • Email address and telephone number
  • Mailing or project address
  • Service descriptions and project details submitted via our quote request form
  • Communications sent to services@gmsignllc.com or through WhatsApp (+1 470-562-6113)
  • Information shared on social media platforms where you interact with our business profiles (Facebook, LinkedIn, Instagram, TikTok, Google)

Information Collected Automatically

  • IP address and general geographic location
  • Browser type, operating system, and device identifiers
  • Pages visited, time spent on each page, and referral URLs
  • Interaction data with embedded videos and interactive elements
  • Cookie identifiers and similar tracking technologies (see Policy II)
  • Google Analytics and third-party analytics data

1.3 Purposes and Legal Basis for Processing

  • Service Delivery: To respond to quote requests, schedule consultations, manage signage projects, and communicate project progress with clients and government agency representatives.
  • Government Contracting: To maintain records required under SAM.gov registration, NAICS Code 339950 compliance, and procurement eligibility for the City of Atlanta, Fulton County, the State of Georgia, and federal agencies.
  • Business Development: To send relevant service information to prospective clients who have expressed interest in our commercial signage, vehicle wraps, LED displays, ADA signage, or branded merchandise services.
  • Legal Compliance: To satisfy obligations under Georgia state law, City of Atlanta procurement regulations, federal contractor requirements, OSHA standards, and applicable tax and business licensing requirements.
  • Website Improvement: To analyze traffic patterns, optimize page performance, and improve the user experience on gmsignllc.com.
  • Safety & Security: To monitor for fraudulent activity, unauthorized access, and to protect the integrity of our systems and data.

1.4 How We Share Your Information

GM Sign LLC does not sell personal information. We may share information in the following circumstances:

  • With Government Agencies: When required by procurement regulations, contract execution, or applicable law, we may share information with City of Atlanta agencies, Fulton County, State of Georgia departments, or federal government bodies.
  • With Service Providers: We engage trusted third parties who assist us in operating our website, processing payments, managing communications, and delivering services. These parties are contractually obligated to protect your data and use it only for the purposes specified.
  • With Prime Contractors and Subcontractors: In the context of government contracting, we may share relevant project and contact information with prime contractors or subcontractors engaged for specific projects. All such parties are required to maintain confidentiality.
  • Legal Obligations: We may disclose information when required by court order, subpoena, government investigation, or as otherwise required by applicable federal or Georgia state law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

1.5 Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Government contracting records are typically retained for a minimum of seven (7) years following contract completion, consistent with federal acquisition regulations and Georgia record retention requirements. Marketing communications data is retained until you opt out. Website analytics data is retained for up to twenty-four (24) months.

1.6 Your Privacy Rights

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that inaccurate or incomplete information be corrected.
  • Right to Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
  • Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by contacting us at services@gmsignllc.com.
  • Right to Data Portability: Where technically feasible, you may request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, contact us at services@gmsignllc.com or call +1 (470) 562-6113. We will respond to verified requests within thirty (30) days.

1.7 Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

1.8 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. For government contracting partners, material changes will be communicated directly. Continued use of our Site or services following notice of changes constitutes acceptance of the revised Policy.

Policy II — Cookie Policy & Tracking Technologies

2.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and gather information about your visit. GM Sign LLC uses cookies and similar technologies (including web beacons, pixel tags, and local storage) on gmsignllc.com to enhance user experience, analyze traffic, and support our business and government contracting operations.

2.2 Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for the Site to function properly. They enable navigation, form submission (including our quote request form), and security features. These cookies cannot be disabled.
  • Performance & Analytics Cookies: Google Analytics and similar tools help us understand how visitors interact with our Site — page visits, session duration, traffic sources, and user behavior — to improve our services for clients in Atlanta and across GA, FL, AL, TN, NC, SC.
  • Functional Cookies: Remember your preferences (such as language selection — English/Spanish) and enhance your experience.
  • Marketing & Social Media Cookies: Our Site includes links and integrations with Facebook, LinkedIn, Instagram, TikTok, and Google Business. These third-party platforms may set their own cookies. We are not responsible for their privacy practices.
  • WhatsApp Communication Cookies: Our WhatsApp Chat integration is subject to WhatsApp's own privacy policy and cookie practices.

2.3 Your Cookie Choices

You may control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for specific websites. Disabling certain cookies may affect Site functionality. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

2.4 Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. At this time, our Site does not respond to DNT signals. However, you may use the controls described above to limit data collection.

Policy III — Data Security & Information Protection

3.1 Our Commitment to Security

GM Sign LLC implements administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction, consistent with our obligations as a government contractor and commercial service provider.

3.2 Technical Safeguards

  • Secure Socket Layer (SSL/TLS) encryption for all data transmitted through gmsignllc.com
  • Password-protected access controls for all internal systems containing client or government data
  • Regular software updates and security patches for all business systems
  • Firewall and intrusion detection systems for network security
  • Email encryption for sensitive communications with government agencies and clients
  • Multi-factor authentication (MFA) for access to systems containing sensitive data
  • Secure disposal of electronic data using NIST-compliant data sanitization methods

3.3 Physical & Administrative Safeguards

  • Physical access controls for facilities where sensitive information is stored or processed
  • Secure storage of physical documents; clear desk and clear screen policies
  • Employee training on data protection obligations and security practices
  • Background checks for employees in roles involving access to government project data
  • Incident response procedures for data breaches
  • Vendor due diligence requirements for third-party service providers

3.4 Data Classification

  • Public Information: General marketing content, publicly available company information.
  • Internal Business Information: Operational data, internal communications, financial records. Access restricted to authorized employees.
  • Client Confidential Information: Client contact details, project specifications, pricing agreements. Shared only with personnel directly involved.
  • Government Sensitive Information: Handled in accordance with applicable federal and state regulations, including FAR and DFARS provisions where applicable.

3.5 Incident Response & Breach Notification

In the event of a data security incident involving personal information, GM Sign LLC will contain and assess the breach within 24 hours of discovery; notify affected individuals in accordance with the Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.) within the legally required timeframe, not to exceed 30 days without good cause shown; notify the Georgia Attorney General's office and relevant government agencies as required; document the incident and remediation steps; and conduct a post-incident review.

Policy IV — Government Contracting Data Handling

4.1 Purpose & Applicability

This Policy establishes the standards by which GM Sign LLC collects, uses, protects, and retains data in connection with government contracting activities, including bids, proposals, awarded contracts, and subcontracting relationships with the City of Atlanta, Fulton County, the State of Georgia, and federal agencies. It is consistent with GM Sign LLC's verified government classification codes (primary NAICS 339950 — Sign Manufacturing, plus the full Code Map maintained separately) and SAM.gov registration requirements.

4.2 Types of Government Contracting Data

  • Solicitation Documents: RFPs, IFBs, RFQs, and related procurement documents.
  • Proposal Data: Technical proposals, pricing schedules, capability statements.
  • Contract Data: Executed contracts, task orders, modifications, correspondence.
  • Personally Identifiable Information (PII): Names, titles, contact information of government officials and contracting officers.
  • Controlled Unclassified Information (CUI): Government information requiring safeguarding under Executive Order 13556.
  • Financial Data: Invoices, payment records, financial statements submitted for contract purposes.

4.3 City of Atlanta Compliance Requirements

  • Compliance with the City of Atlanta Code of Ordinances, Chapter 2, Article X (Procurement)
  • Adherence to the City of Atlanta's Office of Contract Compliance (OCC) requirements regarding equal business opportunity
  • Awareness of the City of Atlanta's MWSBE program; GM Sign LLC is evaluating applicable certification pathways
  • Maintenance of all required licenses, permits, and certifications for signage work within the City of Atlanta
  • Workplace safety: installation and fabrication crews follow safe work practices aligned with applicable OSHA construction standards, including fall protection and aerial/scissor lift operating procedures (29 CFR 1926 Subpart M; 1926.453–.454). GM Sign LLC does not currently hold a formal OSHA certification and is evaluating participation in OSHA's SHARP program for small employers.
  • Submission of truthful and accurate information in all bid documents and certifications

4.4 SAM.gov & Federal Requirements

All representations and certifications submitted through SAM.gov will be accurate and current at the time of submission and updated annually or upon material change. GM Sign LLC will comply with Federal Acquisition Regulation (FAR) provisions applicable to commercial item contracts. The UEI and CAGE Code, currently in process, will be maintained and kept current upon issuance.

4.5 Data Minimization, Audit Rights & Prohibited Disclosure

GM Sign LLC collects only the data necessary for the specific contracting purpose. Employees and representatives are strictly prohibited from disclosing government contracting data — including procurement-sensitive information, competing bid pricing, or agency internal communications — to unauthorized parties. We acknowledge that government agencies, prime contractors, and authorized auditors may audit our records, and we commit to cooperating fully and maintaining records for no less than seven (7) years from contract completion.

Policy V — Non-Discrimination & Equal Opportunity

5.1 Equal Opportunity Commitment

GM Sign LLC is an equal opportunity employer and service provider. We do not discriminate against any person on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local law.

5.2 Employment Non-Discrimination

In compliance with Executive Order 11246, Section 503 of the Rehabilitation Act, VEVRAA, the ADA, Title VII of the Civil Rights Act, the ADEA, and the Georgia Equal Employment for Persons with Disabilities Code, GM Sign LLC commits to recruiting, hiring, and promoting employees without regard to any protected characteristic; providing equal pay and benefits for equal work; maintaining a workplace free from harassment; making reasonable accommodations for qualified individuals with disabilities; and taking affirmative action in recruiting veterans and persons with disabilities where required.

5.3 Supplier & Subcontractor Diversity

GM Sign LLC supports the inclusion of minority-owned, women-owned, veteran-owned, and small businesses in our supply chain and subcontracting relationships, consistent with the City of Atlanta's MWSBE program and similar programs at the state and federal level.

5.4 Reporting Discrimination Concerns

Any employee, subcontractor, or client who believes they have been subjected to discrimination may report their concern to services@gmsignllc.com or +1 (470) 562-6113. Concerns may also be reported to the EEOC at www.eeoc.gov, or to the City of Atlanta's Office of Contract Compliance. Retaliation against individuals who report discrimination in good faith is strictly prohibited.

Policy VI — Accessibility (ADA & Section 508)

6.1 Website Accessibility Commitment

GM Sign LLC is committed to ensuring that gmsignllc.com is accessible to all users, including individuals with visual, auditory, cognitive, and motor disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as adopted and incorporated by Section 508 of the Rehabilitation Act for federal contractors and the ADA Title III for places of public accommodation.

6.2 Accessibility Features

  • Descriptive alt text for images
  • Keyboard navigability for all interactive elements including the quote request form
  • Sufficient color contrast ratios between text and background elements
  • Responsive design that supports screen reader compatibility
  • Clear and consistent navigation structure across all pages
  • Avoidance of content that flashes or blinks at rates known to trigger seizures

6.3 Accessibility Feedback

If you encounter accessibility barriers or require an accommodation, contact services@gmsignllc.com or +1 (470) 562-6113. We will make good faith efforts to respond within five (5) business days and to provide alternative access where technical barriers exist.

Policy VII — Record Retention & Data Destruction

7.1 Retention Schedule

Record TypeRetention Period
Executed contracts and modifications7 years from contract completion
Bid and proposal records (awarded)7 years from contract completion
Bid and proposal records (unsuccessful)3 years from submission
Invoices / payment records (gov. contracts)7 years
Correspondence with contracting officers7 years from contract completion
Subcontractor agreements (government work)7 years from prime contract completion
Client contracts (commercial)5 years from project completion
Client contact info and project files5 years from last service
Warranty documentation for installationsDuration of warranty + 3 years
General ledger and financial statements7 years
Tax records7 years (IRS guidelines)
Bank statements and reconciliations5 years
Employee personnel filesDuration of employment + 7 years
Payroll records3 years (FLSA requirement)
I-9 forms3 years from hire or 1 year from termination, whichever is later
Website analytics data24 months
Email marketing listsUntil opt-out, plus 1 year for suppression
Quote requests and lead information3 years from last contact

7.2 Legal Hold

In the event of litigation, regulatory investigation, or government audit, GM Sign LLC will immediately suspend destruction of relevant records and place them under a legal hold until the matter is resolved and legal counsel has authorized destruction.

7.3 Secure Data Destruction

  • Paper records: Cross-cut shredding to a minimum particle size consistent with NIST 800-88 Level P-4, or incineration
  • Electronic files: Overwriting using NIST SP 800-88 compliant methods, or physical destruction of storage media
  • Portable storage devices: Physical destruction
  • Cloud-stored data: Permanent deletion and written confirmation from cloud service provider

Policy VIII — Third-Party Vendor & Subcontractor

8.1 Vendor Due Diligence

GM Sign LLC conducts due diligence on all third-party vendors and subcontractors who may access, process, or handle personal data or government contracting data. Due diligence includes review of business references, licensing and insurance status, workplace safety practices, and data security practices.

8.2 Contractual Data Protection Requirements

  • Confidentiality and non-disclosure obligation covering all data accessed
  • Data protection standards equivalent to those in this Policy Suite
  • Prohibition on use of GM Sign LLC or government data for unauthorized purposes
  • Notification obligations in the event of a data breach or security incident
  • Audit rights allowing GM Sign LLC (or its government clients) to verify compliance
  • Data return and destruction obligations upon contract termination
  • Flow-down of applicable government contract clauses where required

8.3 Subcontractor Compliance in Government Projects

For work performed under government contracts, subcontractors must maintain all licenses, bonds, and insurance required; comply with OSHA and applicable workplace safety requirements; maintain SAM.gov registration if required; certify absence of debarment or suspension from federal contracting; comply with applicable labor laws including prevailing wage requirements; and submit to audit upon reasonable notice.

8.4 Social Media & Marketing Platform Vendors

Our website integrates with third-party platforms (Facebook, LinkedIn, Instagram, TikTok, Google, WhatsApp), which operate under their own privacy policies and terms of service. GM Sign LLC is not responsible for the data practices of these third parties.

Policy IX — Conflict of Interest & Ethics

9.1 Definition of Conflict of Interest

A conflict of interest exists when an employee's personal, financial, or other private interests could improperly influence — or appear to influence — that person's judgment or actions in performing their duties on behalf of GM Sign LLC, particularly in the context of government procurement.

9.2 Gifts & Entertainment

No employee or representative of GM Sign LLC may offer, give, or solicit gifts, gratuities, or anything of value to or from a government official in connection with our contracting activities. Consistent with the City of Atlanta Code of Ethics and applicable federal regulations, we observe a strict no-gifts policy with government personnel.

9.3 Organizational Conflicts of Interest (OCI)

GM Sign LLC will identify and disclose to the contracting officer any actual or potential organizational conflict of interest prior to submitting a bid or proposal to a government agency, consistent with FAR Subpart 9.5, and will develop and implement an OCI mitigation plan when required.

9.4 Anti-Bribery & Anti-Corruption

GM Sign LLC strictly prohibits bribery and corruption in all forms. We comply with the U.S. Foreign Corrupt Practices Act (FCPA), the Georgia Government Vendor Registration Act, and applicable anti-kickback statutes including the Anti-Kickback Act of 1986 (41 U.S.C. §§ 8701-8707) and the Byrd Amendment.

Policy X — Whistleblower & Reporting

10.1 Non-Retaliation Commitment

GM Sign LLC encourages employees, subcontractors, and other stakeholders to report in good faith any concerns about potential violations of law, regulation, company policy, or ethical standards — including government contracting fraud, waste, abuse, data misuse, safety violations, or discrimination. GM Sign LLC strictly prohibits retaliation against any individual who reports a concern in good faith, participates in an investigation, or exercises any right protected by applicable whistleblower protection laws, including the False Claims Act, Sarbanes-Oxley Act, National Defense Authorization Act provisions, and Georgia whistleblower protection statutes.

10.2 How to Report

  • Direct Report to Management: services@gmsignllc.com or +1 (470) 562-6113
  • Anonymous Reporting: Concerns may be submitted in writing to our business address (Atlanta Metro, Georgia) without identifying information. Anonymous reports may limit our ability to investigate fully.
  • Government Agency Reporting: Individuals always retain the right to report concerns directly to government agencies, including the City of Atlanta's Inspector General, the Georgia State Ethics Commission, the EEOC, OSHA, or the U.S. SBA's Office of Inspector General.

Policy XI — Disclaimer & Limitation of Liability

11.1 Website Content Disclaimer

The content on gmsignllc.com is provided for general informational and marketing purposes only. While we strive to ensure accuracy and completeness, GM Sign LLC makes no warranties, express or implied, regarding the accuracy, completeness, reliability, or timeliness of any information on the Site. Descriptions of services, service coverage areas, certifications, and registration status (including SAM.gov status currently listed as "In Progress") reflect the company's status at the time of last update. For the most current information, contact us at services@gmsignllc.com.

11.2 No Professional Advice

Nothing on gmsignllc.com constitutes legal, financial, regulatory, or procurement advice. Businesses seeking guidance on government contracting requirements, permit applications, or regulatory compliance should consult qualified professional advisors.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GM SIGN LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEBSITE, YOUR RELIANCE ON INFORMATION CONTAINED HEREIN, OR ANY INTERRUPTION OR UNAVAILABILITY OF WEBSITE SERVICES. GM SIGN LLC'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO YOUR USE OF THIS WEBSITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO GM SIGN LLC IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

This limitation does not apply to: (i) claims for bodily injury or property damage caused by our negligence; (ii) fraud or willful misconduct; or (iii) any liability that cannot be excluded by applicable law.

11.4 Force Majeure

GM Sign LLC shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, governmental actions, pandemics, supply chain disruptions, or other force majeure events.

Applicable Laws & Regulations

Federal

Federal Acquisition Regulation (FAR) — 48 C.F.R. Ch. 1 · DFARS — 48 C.F.R. Ch. 2 · False Claims Act — 31 U.S.C. §§ 3729–3733 · Anti-Kickback Act — 41 U.S.C. §§ 8701–8707 · ADA — 42 U.S.C. § 12101 et seq. · Section 508 of the Rehabilitation Act — 29 U.S.C. § 794d · Title VII of the Civil Rights Act — 42 U.S.C. § 2000e et seq. · ADEA — 29 U.S.C. § 621 et seq. · Executive Order 11246 · Executive Order 13556 · NIST SP 800-88 · NIST SP 800-171 · COPPA — 15 U.S.C. § 6501 et seq. · CAN-SPAM Act — 15 U.S.C. § 7701 et seq. · Byrd Amendment — 31 U.S.C. § 1352 · FCPA — 15 U.S.C. § 78dd-1 et seq. · OSHA SHARP — 29 U.S.C. § 651 et seq.

Georgia State

Georgia Personal Identity Protection Act — O.C.G.A. § 10-1-910 et seq. · Georgia Computer Systems Protection Act — O.C.G.A. § 16-9-90 et seq. · Georgia Equal Employment for Persons with Disabilities Code — O.C.G.A. § 34-6A-1 et seq. · Georgia Government Vendor Registration Act · Georgia Record Retention Requirements · Georgia Open Records Act — O.C.G.A. § 50-18-70 et seq.

City of Atlanta & Local

City of Atlanta Code of Ordinances, Ch. 2, Art. X (Procurement) · City of Atlanta Office of Contract Compliance Requirements · City of Atlanta MWSBE Program Requirements · City of Atlanta Sign Ordinance · Fulton County Purchasing Policies and Procedures

Standards & Frameworks

WCAG 2.1 Level AA · ISO/IEC 27001 (reference framework) · OSHA 29 C.F.R. Part 1926 (Construction Safety) · OSHA 29 C.F.R. Part 1910 (General Industry Safety)

Acknowledgment & Effective Date

This Comprehensive Privacy & Compliance Policy Suite is adopted by GM Sign LLC effective January 1, 2025, and revised as of August 2026 (Version 2.1). It supersedes any prior privacy or data handling policies.

Questions regarding this Policy Suite should be directed to services@gmsignllc.com or +1 (470) 562-6113 · Atlanta Metro, Georgia.

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